Customer Service
Customer Service is provided by Association Travel Concepts at (800) 458 - 9383. The Travel Support Center hours of operation are Monday through Friday 8:30 am - 8:00 pm (EST). After hours phone service is available. You can allso submit your questions to the Travel Support Center via e-mail at travelasp@atcmeetings.com
Delivery Information
Federal Express, Express Saver: $15.00 - guarantees delivery within 2 business days. This is the standard method for most deliveries, except to Post Office boxes, military installations, or for Saturday delivery.
Delivery Notes
Delivery fees will appear as a separate charge on your credit card statement. Documents for all passengers included on an itinerary will be mailed together. Documents for the same person booked on different trips will be mailed separately.
There will be an additional $10.00 fee for Saturday delivery.
The member is responsible for associated fees on certain transactions, such as refunds, lost tickets, additional passenger receipts and exchanges. These fees may consist of charges from the airlines, plus a processing fee.
Flights booked on this site must be arranged at least 48 hours in advance. Online reservations made after 8:30pm EST on Friday will not be ticketed until the following Monday. Therefore, the fare cannot be guaranteed until the ticket is issued.
This online booking tool is intended for use by Association members traveling to specific Association meetings. By using this online service, Association members benefit their Association and have access to our reputable customer service. This online tool is not intended as a last minute reservation tool and is not intended for leisure-based travel. Please note that reservations must be made 48 hours in advance when using this online tool.
