What system requirements do I need to run the online Member Travel Booking Tool?
For the most effective use, the minimum system requirements recommended are:
>> An IBM-compatible PC running a Web browser, which supports Secure Socket Layer (SSL)

For optimum performance, Internet Explorer 5.0 or higher, or Netscape Navigator 6.2 or higher is recommended -- cookies must be enabled for the Meeting Traveler to function properly

>> 126MB of RAM

We also recommend that you use a monitor display resolution of 800x600 or greater. Lower resolutions (e.g. 640x480) may require that you scroll the Web pages right and left in order to see all the information.

Why use the ATC booking engine?

How do I know that my reservation is confirmed?
A Purchase Confirmation Screen will display to advise completion of the Purchase. We will also send you a confirmation e-mail containing your itinerary details to the e-mail address listed in your Travel Account immediately after you complete the purchase of your travel reservation. You may also review your confirmation by accessing the "Booked Itineraries" in your personal Profile.

How do I cancel reservations that I have purchased?
Itineraries that have already been purchased cannot be canceled online. Please use our Customer Service link for assistance. Contact ATC by Phone:
8:30 am - 8:00 pm (ET) Monday-Friday
1-800-458-9383

Can I make changes to my reservations?
If you have already purchased your itinerary, we will assist you when changes are necessary. Please call ATC for assistance at 1-800-458-9383. You may always change itineraries that have not been purchased. Fares are not guaranteed until actual ticket purchase.

Can I use travel vouchers or certificates to purchase through the Member Travel online Booking Tool?
Not at this time. Travel providers generally require purchases using vouchers or certificates to be handled directly through them. Please contact the provider of the voucher or certificate directly to make your purchase.

Is my credit card number safe?
We use the Secure Socket Layer (SSL) and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 and later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, and credit card number) in order to make the reservation.

Can I use a credit card with an international billing address?
You may make car and hotel reservations with such a card, but when purchasing an airline ticket the credit card must be billed to an address in the United States.

If I store a credit card number in my Travel Account, will any charges be automatically billed to my card?
No. We won't charge anything to your credit card unless you decide to make a purchase and specifically tell us to charge it to your card.

When will my credit card be charged?
Your credit card will be charged after you have clicked on the Purchase button and have selected your credit card number and billing address. All prices are quoted and sold in U.S. Dollars.

Is my credit card information secure?
We make every effort to keep all of your personal information, including your credit card number(s) secure. We only allow your credit card number to be transmitted if your Internet browser supports Secure Socket Layer (SSL) encryption.

Which credit cards does the Member Travel Booking Tool accept?
Currently we can accept American Express, Diners Card, Discover, MasterCard, and Visa.

Can I use a bank card to make my Member Travel online Booking Tool purchase?
Yes, if your bankcard is also accepted as a Visa or MasterCard. In the event that your bankcard cannot be verified, please have another credit card available to complete your transaction.

I was in the middle of making a reservation when I lost my Member Travel Booking Tool connection. What do I do now?
If you were in the middle of making a reservation, go to your personal Profile and look under "Booked Itineraries" and review the reservations that are listed, and verify that the trip is there. If you had requested to Purchase your trip, verify that it is shown as booked.

Unpurchased Trips - If you do not locate the reservation in the "Booked Itineraries" list, unfortunately you will have to start the booking process over.

Purchased Trips - If you do not locate the reservation in your personal Profile, please contact Customer Service for assistance.

Is there a service fee for use of the Member online Travel Booking Tool?
There is no fee to search the discounts available through the Association Travel Center. There is a $12.00 service fee for EACH airline ticket purchased through the ATC Meetings online Booking Tool. This fee will appear as a separate charge on your credit card statement.